Refund policy

We want your little window to make you smile every time you pass it. If something is wrong with your order, we will make it right.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at framylo@gmail.com with your order number and photos of the item and its packaging. If the issue is confirmed, we will replace the item at no cost to you or refund the amount paid, whichever you prefer.

Change of mind

Because each frame is prepared for your order, we do not accept returns or exchanges for change of mind. Please double-check your shade before ordering; if you are unsure, our How it works page shows every colorway up close.

How refunds are paid

Orders paid by Whish are refunded by Whish transfer. Orders paid by cash on delivery are refunded by Whish transfer within 7 days of the issue being confirmed.

Delivery fees are refunded only when the issue is our error or a confirmed defect.

Order changes and cancellations

You may change or cancel your order free of charge any time before it is dispatched. Contact us as soon as possible with your order number.

Contact

framylo@gmail.com